We communicate about health

Our medical writers will impress your target group

Medperion offers you a first-class service for the creation of medical-scientific content. Our medical writers, consisting of experienced doctors and scientists, have the specialist knowledge and expertise to prepare your study content for different formats in a way that is suitable for your target group. This ensures that your studies can be effectively communicated to your specialist target group via various communication channels.

To the official report from Pharma Deutschland (BAH WiDi)

Your benefits

1st & 2nd Level Medical Support

Our service team answers all inquiries professionally, reliably and always in the interests of your customers.

1st Level Support: quick and final processing of up to 90% of all inquiries directly from the first point of contact.
2nd Level Medical Team: complex medical questions are answered by our specialists and specialists.‍
documentation: Each process receives a process number, time stamp and is completely stored in the system — for maximum traceability.

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DiGA & Digital Services

We support doctors and patients with digital health applications (DiGA) and ensure that innovation is actually used.

24/7 support: technical support, troubleshooting and complaint management — available at any time.
Introduction & training: targeted introductions to the application that significantly increase usage intensity and compliance.
documentation: structured processing of all inquiries via telephone, fax and email.‍
digital services: Combination of chatbots, voicebots and AI-based tools with personal support from experienced teams.

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scheduling service

We will take care of professional appointment — whether with doctors, patients or internal contacts. This relieves field service teams and customer care departments, ensures smooth coordination and maximizes the efficiency of your projects.

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Customer Service & Hotline

In addition to the medical hotline, we offer comprehensive customer service that is flexibly tailored to your target groups.

Receiving and processing of calls, emails and faxes by trained service teams.
Established knowledge database for quick and consistent answers.
Warm transfer or resubmission for complex cases — individually by arrangement.
Full integration with your CRM system for maximum transparency and efficiency.

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Modern technology meets human competence

We combine advanced technologies with genuine empathy and human care.

CSM platform: enables individual 360° communication with target groups.
digital tools: Chatbots, voicebots and speech analytics for efficient processes.
Intelligent routing: Real-time analyses optimize processing and improve service quality.‍
Human competence: In sensitive situations, the focus is on empathy, advice and personal communication.

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100% transparency

Our interactive dashboards provide insight into all relevant KPIs at any time. In this way, trends can be identified at an early stage, data can be interpreted directly and projects can be managed in a targeted manner — without detours, without gaps in information.

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For our companies, it is important that service is paramount. Good accessibility, flexibility for customers, documented quality management — this is all there at Sanvartis — we are very satisfied! “Successful collaboration in the “Accessibility 24/7” project since 2016.

Melanie Broicher, pharmacist - BAH - Department of Scientific and Economic Services (WiDi)

Just like you, we care very much about the well-being of patients — and especially about the safe use of medicines. This is 100% reflected in our service. With our 24/7 PharmaInformation Service, we ensure the rapid and effective classification and processing of adverse events to ensure the safety and integrity of medical treatment, and we are independently audited by BAH WiDi. Our professional, certified service is available to HCPs and patients for all inquiries. We are your partner with know-how and expertise — even outside of your service hours.

Anika Buschmann - Lead Pharma & Multichannel Solutions DACH

Sanvartis GmbH — A Medperion GmbH company

Learn more with our know-how articles

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Know-How

Der Wandel im Gesundheitswesen: Digitale Transformation als Wettbewerbsvorteil

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