We communicate about health
Our medical writers will impress your target group
Medperion offers you a first-class service for the creation of medical-scientific content. Our medical writers, consisting of experienced doctors and scientists, have the specialist knowledge and expertise to prepare your study content for different formats in a way that is suitable for your target group. This ensures that your studies can be effectively communicated to your specialist target group via various communication channels.
Your benefits
1st & 2nd Level Medical Support
Our service team answers all inquiries professionally, reliably and always in the interests of your customers.
- 1st Level Support: quick and final processing of up to 90% of all inquiries directly from the first point of contact.
- 2nd Level Medical Team: complex medical questions are answered by our specialists and specialists.
- documentation: Each process receives a process number, time stamp and is completely stored in the system — for maximum traceability.
DiGA & Digital Services
We support doctors and patients with digital health applications (DiGA) and ensure that innovation is actually used.
- 24/7 support: technical support, troubleshooting and complaint management — available at any time.
- Introduction & training: targeted introductions to the application that significantly increase usage intensity and compliance.
- documentation: structured processing of all inquiries via telephone, fax and email.
- digital services: Combination of chatbots, voicebots and AI-based tools with personal support from experienced teams.
scheduling service
We will take care of professional appointment — whether with doctors, patients or internal contacts. This relieves field service teams and customer care departments, ensures smooth coordination and maximizes the efficiency of your projects.
Customer Service & Hotline
In addition to the medical hotline, we offer comprehensive customer service that is flexibly tailored to your target groups.
- Receiving and processing of calls, emails and faxes by trained service teams.
- Established knowledge database for quick and consistent answers.
- Warm transfer or resubmission for complex cases — individually by arrangement.
- Full integration with your CRM system for maximum transparency and efficiency.
Modern technology meets human competence
We combine advanced technologies with genuine empathy and human care.
- CSM platform: enables individual 360° communication with target groups.
- digital tools: Chatbots, voicebots and speech analytics for efficient processes.
- Intelligent routing: Real-time analyses optimize processing and improve service quality.
- Human competence: In sensitive situations, the focus is on empathy, advice and personal communication.
100% transparency
Our interactive dashboards provide insight into all relevant KPIs at any time. In this way, trends can be identified at an early stage, data can be interpreted directly and projects can be managed in a targeted manner — without detours, without gaps in information.
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FAQ
Medperion brings together leading healthcare companies under one roof, offering a complete package for your success. Thanks to our extensive experience and interdisciplinary expertise, we are your go-to partner for all your needs in the healthcare market. We call it "end-to-end service."
ContactLearn more with our know-how articles
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