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Patient Support Programs
Individual and needs-based patient care for successful therapy
Therapeutic success requires more than just a drug. With our Patient Support Programs (PSP), we combine personal 1:1 care from experienced health coaches with digital solutions and professional on-site support from our Nurse Service. In this way, we sustainably increase treatment adherence, increase patient satisfaction and ensure high-quality care.
An overview of our services
- 85,000 coaching calls per year in over 30 indications
- round 60 specialized health coaches with medical background
- Digital patient care via reminders, apps, video calling, virtual doctor's practice & chat
- 40+ mobile nurses for direct support in the home environment
- combination of Healthcare coaching, digital service and on-site support
- Certified processes & auditable quality to the highest standards
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Indications at a glance
Personal support — digital and on-site
Our Healthcare Coaches support patients individually:
- Health coaches: Medically trained specialists with special coaching expertise
- 1:1 support: Tailored programs that are adapted to clinical symptoms, everyday life and needs
- Nurse Service: On-site support for medication, infusions, device instructions & side effect management
Connected thinking — more than classic PSP
Our Patient Support Programs are seamlessly embedded in a larger service ecosystem:
- Telesales & concierge services for scheduling, information transfer and follow-up
- Social media formats for patient-centered communication and education
- Omnichannel integration for maximum range & effectiveness
Why Medperion as a PSP partner?
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FAQ
Medperion brings leading healthcare companies together under one roof and offers you a complete package for your success. Thanks to our extensive experience and interdisciplinary expertise, we are your point of contact for all issues in the healthcare market. We call it “end-to-end service.”
contactWould you like to increase patient adherence, reduce care costs and increase satisfaction?
Learn more with our know-how articles
How patient support programs increase compliance and adherence
Healing Expedition: Seeking and Supporting Patients
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Nurse Service
Competence with transparency: 40+ qualified nurses support patients across the DACH region using clear, auditable processes. The result: fewer cancellations, more self-effectiveness — and a service that integrates smoothly into your programs.
Tele Services
Digitally close: We connect EREP teams with your sales force — preparation/follow-up, opt-in, potential analysis and scheduling digitally; personal impact on site. The result: seamless process, higher frequency, better conversion — ideal for launches and complex indications.
social media
Relevance instead of noise: Medperion combines medical expertise with creative storytelling — tailored to LinkedIn, Instagram, TikTok & YouTube. With clean monitoring, social ads and community management, we deliver visible results in a regulated environment.
What can we support them with?
The healthcare specialist group.